Return Policy
Your satisfaction is our priority. Here's everything you need to know about returns, refunds, and exchanges.
30-Day Returns
Return eligible items within 30 days of delivery for a full refund.
Full Refunds
Refunds are issued to your original payment method within 5-7 business days.
Easy Process
Email us to initiate a return. No hassle, no complicated forms.
1Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- ✓Item must be returned within 30 days of the delivery date
- ✓Item must be in its original, unopened condition with the seal intact
- ✓Item must be in its original packaging
- ✓Proof of purchase (order number or receipt) is required
Non-Returnable Items:
- • Opened or partially used products (for health and safety reasons)
- • Items damaged through misuse or improper storage
- • Items returned after 30 days from delivery
- • Sale or clearance items (unless defective)
2How to Initiate a Return
Email us at support@leadscollab.uk with the subject line "Return Request – [Your Order Number]". Include your order number, the item(s) you wish to return, and the reason for return.
We will review your request and respond within 1-2 business days with a Return Authorization (RA) number and return instructions.
Securely package your item and ship it to our returns address. We recommend using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
Once we receive and inspect your return, we will process your refund within 3-5 business days. Refunds are applied to your original payment method.
3Refunds
Once your return is received and inspected, we will send you an email notification confirming receipt and the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original method of payment within 5-7 business days. Please note that your bank or credit card company may take additional time to post the refund.
If you haven't received your refund within 10 business days, please first check with your bank. If you still have not received it, contact us at support@leadscollab.uk.
4Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, we sincerely apologize. Please contact us within 7 days of receiving your order with:
- • Your order number
- • A description of the damage or defect
- • Clear photos of the damaged/defective item and packaging
We will cover return shipping costs and send a replacement or issue a full refund at no additional charge.
5Contact Us About a Return
leadscollaborate LLC — Silk Savings® — Sheridan, WY
Contact Support